FAQs

Will you have more designs, styles, and products often?

  • Yes, we will be releasing more styles and products weekly! Be sure to follow us on facebook,instagram and enable notifications for sales and new arrivals!

Do you ship worldwide?

  • Yes, we do ship Worldwide!

    How long will it take to receive my order?

    • Once you place your order, there will be a 1-4 day processing period followed by a 7-18 day shipping period. In total, it can take anywhere from 2-4 weeks to receive your items. The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Don't hesitate to email us if you have any questions regarding your shipment : contact@sunteeshirt.com !

    May I get a tracking number?

    • Yes, of course! All orders include tracking after the order is processed (5-7 days). Email: contact@sunteeshirt.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is   not  your tracking number. 

      Will you email me when my order is shipped out?

      • Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched. 

      How can I pay?

      • We currently accept both PayPal and credit card payments! 

      Do you ship COD?  (Cash on delivery) 

      • We accept online payment only. We are sorry for this inconvenience.

      What happens if I type in the wrong address?

      • If you provide us with a wrong address and the shipment has not been sent out please email us at contact@sunteeshirt.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders! 

      I want to change the size of my order (ex: change from L to XL). 

      • Could you please sent email to contact@sunteeshirt.com and give us your order ID? ( if possible, your name, shipping address and email address that you used to place the order)
      • After receive your email, we will check will update your info to our carrier.

      I want to cancel my order. 

      • In case your order is over 24 hours, we can't cancel your order because we process your order after 24 hours.
      • If still in 24 hours, please send an email with your order ID and the reason why you want to cancel your order to our email address: contact@sunteeshirt.com .
      • We will check your order and reply as soon as we can.

      Where is my order? 

      • We are processing your order. After sending it out to our shipping service, we will send you an email with your order tracking number so that you can track where your order is.
      • Please wait for a few more days. Thank you.

      Where is my order? 

      Why it’s taking so long? 

      • The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks and depending on how fast customs in our country processes the package.

      Which size is the best for me/my daughter/my boyfriend…? 

      • We have size chart detail indescription. Please check in there and to wear comfortable, you can choose bigger 1 size

      Do you custom hoodies?

      • Currently we only sell ready-to-wear apparels.
      • We will expand our business of customizing hoodies in near future.

      Do you ship to my country…? 

      • We are an international online shop. We ship products to all over the world.

      How much euros/Australia dollars/ £ does it cost? 

      • We have an auto currency convert tool on the upright of the website.
      • You can choose the currency and see how much it costs.

        Why it declined my payment? (I paid by credit cards)

      • We use international online payment system.
      • In this case,please check your bank account again.
      • We accept Paypal also, if you have Paypal account, you can use it to pay for us.

        Why still I cannot pay for my order?

      • Please do it again a few moments later. Thank you for your efforts.

      Why I haven’t got any confirmation from my order? 

      • We send emails to the given email address when our customers place the order.
      • It might be in your email’ “Spam”.
      • Could you please give us your order ID? ( if possible, your name, shipping address and email address that you used to place the order).
      • We will resend you the confirmation soon.

      Taxes & Duties:  

      • We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.